Helpdesk Support

The WebAdmin Help Request system is designed to get you in touch with WebAdmin software experts, to help you with software-related issues as quickly as possible. Although there are many types of help requests that are covered, here are a few examples of the types of issues we can help resolve:

• Resolution of anomalous behaviour and software bugs
• Resolution of security concerns
• Software configuration issues
• Investigation/resolution of errors and alarms
• Software usage questions
• Interpretation of documentation

The built-in Helpdesk also provides tracking from initial request to problem resolution.

Helpdesk does not cover creation and/or editing of content or design elements.
Content updates are billed at $90/hr. $30 minimum charge.